Dubai: To get an etisalat standard fixed telephone line in your home you must be at least 21 and have a resident's visa. The installation charge is Dh180.
You should fill an application form and bring along a copy of your passport, residence visa and property lease to your nearest etisalat business or customer office.
A telephone line will normally take a maximum of two working days to be installed, and you will pay a quarterly rental charge of Dh45. An additional wall socket is available for Dh50 each.
etisalat machines available in most shopping malls allow you to pay your bill directly, or you can pay your bills at a post office.
Another service exists for a pre-paid telephone line called Maysour where you always pay for your calls in advance. The same documents are needed for this service. The subscription charge for the first year is Dh170 and this drops down to Dh120 the second year and onwards. Callers then use prepaid phone cards to make calls from the telephone.
The new telecommunications company du, due to launch next year will offer land line packages. However, information about this is limited at this stage.
For internet connection du will also offer several packages with various access speeds to suit your needs. However this has not yet been launched.
etisalat provides a Dial-Up internet connection which provides users with a username and password, and an email account with storage capacity of 50MB.
There is a one-time registration charge of Dh100 and then monthly rental charge of Dh20. The usage charge is Dh1.80 per hour and Dh1 off peak per hour. If you subscribe online the registration charges are free. Visit www.e4me.ae for more information or bring your passport copy and residence visa to any Etisalat office.
etisalat offers five different broadband packages to choose from ranging from Dh99 to Dh349 a month. You can buy a wireless modem which allows more than one computer to log on at a time for Dh240. A wired modem for one computer costs Dh108. There is an installation fee of Dh100 when you apply online and Dh200 when you apply at an Etisalat office. However it is completely free if you sign up for one year.
How to apply
Documents to bring to etisalat office for landline connection:
- Passport copy
- Copy of Tenancy Agreement or Proof of Ownership
- Guarantee letter from guardian or parent (if under 21 years old)
- Letter of employment
Check online for your closest Etisalat business or customer service centre at www.etisalat.co.ae or dial 101 for help.
etisalat broadband packages
- 256Kbps Limited Access for Dh99 per month
- Light User 256Kbps for Dh149 per month
- Moderate User 512Kbps for Dh189 per month
- Active User 1Mbps for Dh249 per month
- Heavy User 2Mbps for Dh349 per month
Emirate dialling codes:
- Abu Dhabi - 02
- Dubai - 04
- Sharjah - 06
- Ajman - 06
- Fujairah - 09
- Umm Al Quwain - 06
- Al Ain - 03
- Ras Al Khaimah - 07
